Communication Policies

Appointment Policy
Although we are flexible and will try to accommodate the needs of our patients, we prefer that all patients be seen by appointment. We open at 8:30 am weekdays and close between noon and 8:00 pm depending on the day.

After Hours Coverage
When the office is closed, Dr. Moghissi carries her cell phone to handle emergencies. When she is on vacation, or on weekends, another local family practitioner may be covering for her. If you have an emergency that requires a doctor’s advice, please call the office to get the number for the doctor on call.

Communication with the Doctor
Patients are welcome to communicate and ask questions of the doctor via the Athena portal. If she feels that the problem is too complicated to take care of via the portal, she will ask you to come in for an office visit. Dr. Moghissi does have an email address which you may use for questions which are not medically related.

Please do not email Dr. Moghissi with medical questions as federal law prohibits her from discussing protected health information via unencrypted email. All medical questions can only be handled through the portal.

Dr. Moghissi does not check her email or the portal on weekends or when she is out of the office. Please do not send urgent questions through the portal or via email, it is better to call.

Results
Dr. Moghissi notifies her patients of all test results, even if normal. If you have abnormal test results you will be asked to come back in for an appointment to discuss your results, at which time we will review your treatment plan and issue any orders required for further treatment and additional testing.

Prescriptions
Our providers will give you enough medication until you are due for a follow up appointment. If you are running low on a prescription, please call our office and set up an appointment.